FAQ

Is there a phone number I can call in emergencies?

How do I read my meter?

Why is my bill amount higher than normal?

How can I check my connections for water leaks?

What can I do if I suspect a meter malfunction?

How can I pay for my water bill?

Do I need to have my bill with me to pay over the counter?

Why is my water turned off?

What measures should be taken to avoid disconnection?

How do I reconnect my water supply?

What if I have low pressure/no water?

Why is the water pressure low on Fridays?

How much is charged if I am unable to pay on the due date?

Why haven’t I received my monthly water bill? 

Will I be able to get a bill for a specific date?

What do I do if I misplaced my water bill?

Is it safe to drink this water?

Why is disinfectant added to the water?

What is added as disinfectants?

What are some ways I can conserve water?

What is the procedure for application for a service?

Is there anything I can do to help stop sewer blockages?

 

Is there a phone number I can call in emergencies?

Yes. Please call MWSC toll free number 105 in emergencies. Alternatively, you may call our Customer Service at + (960) 332-3209.

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How do I read my meter?

The dials on the meter records the consumption in Cubic Metre. The 'red' dials on the meter record the decimal quantities consumed and the white dials record the whole number quantities consumed. Read the numbers from left to right.  

If your meter reading is less than the reading indicated on your bill under the "current reading" column, contact MWSC Customer Service for further investigation.
Water Meter 

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Why is my bill amount higher than normal?

Increase in use of water for consumption; change in the number of users, construction works, and changes in personal habits during prolonged warm periods are common reasons that contribute to increase in water bill. 

Additionally, household leak,faucet leak, toilet leak and plumbing leaks may also result to increase your bill. It is always advisable to randomly check internal plumbing for leaks, especially areas where you don’t have immediate access.

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How can I check my connections for water leaks?

To find out if you have a household leak,

  1. make sure all the water running taps and valves are turned off
  2. Go to your water meter and check to see if any of the dials on the meter are moving
  3. If the dials are moving, you may have a  internal plumbing leak

If you suspect a leak, your pipes and connections should be checked and repaired quickly.

Note: The Ford Valve in Meter Connection will help you to suspend the water flow to your plumbing if an internal plumbing repair is required.

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What can I do if I suspect a meter malfunction?

If the customer suspects that the water meter is faulty, it is advisable to do a quick self test using a container that could measure volume accurately. Note the reading on meter before starting the test.Collect water to a 5ml bottle. Take the reading again. The reading should show an amount close to 5ml. Note: while doing this self test, please ensure all other sources running the water is turned off.

If customer is not satisfied with the self test, the meter could be tested by MWSC with a fee. If the test reveals a malfunction, the fees collected will be refunded, the most recent billed amount corrected and a new meter will be installed free of cost.

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How can I pay for my water bill?

You may pay your bill using the following methods.

  • Internet banking
  • Direct Debit
  • MWSC counters – Male’, Hulhumale, Villingili and Maafushi

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Do I need to have my bill with me to pay over the counter?

No. The customer ID or the meter number with the customer details would be accepted at the counter.

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Why is my water turned off?

Water may be turned off due to one or more of the following reasons:

  • Non-payment of bills
  • A bad check received for payment
  • Work being performed in the area

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What measures should be taken to avoid disconnection?

Ensure that you get your monthly water bill and payments are made promptly. Please contact customer service if your bill get delayed or is not received by you.

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How do I reconnect my water supply?

If water is disconnected due to unsettled bills, water supply is reconnected after settling outstanding bills plus a disconnection/reconnection fee.

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What if I have low pressure/no water?

MWSC distributes water at an averagepressure of 2.8 bars from distribution points, which is adequate pressure to reach a 4 storey building without an additional pump.  For customers requiring water for high-rise buildings company provides a household level solution “Booster System”.

Interruption in service may occur if any work is performed within the area. Under these circumstances customers will be informed through public media.

If you experience low pressure or no water, contact Customer Service for assistance.

 

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Why is the water pressure low on Fridays?

We have observed that Friday being the starting day of the weekend, it is a normal trend of customer to do all laundry, cleaning and washings on Friday. When all of these activities are carried out during Friday Prayer time, which is also the time when fellow Muslims take bath or perform ablution, the customers will feel a reduction in water pressure. It is advisable to change the weekend washing and cleaning activities to a time that will not conflict with Friday Prayer time, so that pressure could be maintained.

Company has already established dual distribution points to compensate for the loss of pressure at demand peek times. We require your assistance in helping us to maintain the pressure at these peek hours.

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How much is charged if I am unable to pay on the due date?

The duration for the payment of the water bills is 20 days from the date of bill generation. On expiry of this period, a surcharge of 2% on the total dues will be levied.

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Why haven’t I received my monthly water bill? 

MWSC will take all necessary measures to read and deliver the bill to your registered address. Bills are read and delivered monthly to the customers

However, you may not get the water bill if;

  • We are unable to read the meter; no access to water meter or house locked
  • Incomplete billing address (Apartment not mentioned)
  • We are unable to deliver the bill as the house / apartment maybe locked.
  • We would pass the bill to apartment / house personal, which may not be passed on to you on time.

It is the responsibility of the owner / bill payer to provide access to the meter and get the water bill on monthly basis. If you have not received the bill, please contact Customer Service at 332-3209.

Register with e-bill service and update the billing address to ensure your water bills are delivered directly to you on time.

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Will I be able to get a bill for a specific date?

We will be billing our customer on a monthly basis. Alternative bills are available on request, which could be used to calculate a specific period. It is advisable to request an alternative bill when tenants change in a rented apartment.

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What do I do if I misplaced my water bill?

A copy of the water bill can be obtained from the customer service counter.

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Is it safe to drink this water?

MWSC policy on quality is to maintain a higher quality of drinking water than the minimum Standards of World Health Organization, while complying with the standards set by EPA (our Regulator).

Water quality standards are maintained by hourly monitoring of production parameters on-site and by daily monitoring of the quality of water by our own laboratory and verified by independent tests carried out by Maldives Food and Drugs Authority. The water quality is also checked by EPA through National Health Laboratory (NHL). For this purpose, dedicated sampling points are assigned in each island where MWSC produce drinking water.

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Why is disinfectant added to the water?

Disinfectants are added to protect drinking water from germs and it fights with diseases transmitted through water. 

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What is added as disinfectants?

Disinfectants such as chlorine, chloramines, and ozone and chlorine dioxide are used as disinfectant.

These disinfectants kill pathogens such as bacteria and viruses by breaking the chemical bonds in their molecules.

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What are some ways I can conserve water?

There are many ways to conserve water

  1. Fix leaking faucets, toilets and showerheads
  2. Install low flow toilets
  3. Install water-saving shower heads and low-flow faucet
  4. Use the washing machine only with full loads
  5. Don't let the water run while brushing your teeth or shaving
  6. Don't run water continuously for vegetable and dish washing

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What is the procedure for application for a service?

  1. Fill-out the service application form and settle your outstanding bills
  2. Submit the completed form with the required documents to customer service counter
  3. Documents would be verified and a time for survey would be provided
  4. A surveyor will visit the location on the scheduled time (please be present at the site)
  5. Collect the quotation (informed via phone / e-mail) from MWSC service counter
  6. Make the payment and obtain a payment receipt
  7. The date and time for service provision would be informed via phone (please be present at the site)
  8. A construction team will visit the required locations to perform works
  9. An inspection will be completed for new meters before registration of the meter
  10. Water Meter will be made available for use once registration process is complete. 

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Is there anything I can do to help stop sewer blockages?

Yes. You can stop your sewer blocking by using bins, rather than flushing items down the toilet or sink. Inappropriate disposal of items regularly causes sewers to become blocked quite easily.

Contact Customer Service for assistance.

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